FAQ's

How do I get support?

Simply Helpful provide expert support to all members, simply send us an email on our contact page. You can also start a live chat session by pressing the green icon that says ‘Need help? Chat to us”

 

 

How do I redeem my voucher?

To redeem a voucher  you need to head over to our register page and select the relevant course, fill out your details and enter your voucher code. Once you have redeemed your  voucher your account will need to be activated, which normally takes approximately 24 – 48 hours

I have redeemed my voucher, but I can't access my course.

Once you have successfully signed up and redeemed your voucher it will take approximately up to 48 hours for your course to be activated, you will receive an email to your registered email address once your course is ready.

 

What days are you open?

Simply Helpful is open Monday – Friday 10am-5pm.

We are closed on weekends and bank holidays