using our site.
1. Reliance On
Information Posted & Disclaimer
contained on our site are provided for general information purposes only and do
not claim to be or constitute legal or other professional advice and shall not
be relied upon as such.
We do not
accept any responsibility for any loss which may arise from accessing or
reliance on the information on this site and to the fullest extent permitted by
English law; we exclude all liability for loss or damages direct or indirect
arising from use of this site.
2. Information about
is a site operated by Simply Helpful UK ("We"); we are a company
registered in England and Wales. Our registered office is Simply Helpful, 72
Oceana Crescent, Beggarwood, Basingstoke, RG224FE
3. Accessing our site
Access to our
site is permitted on a temporary basis, and we reserve the right to withdraw or
amend the service we provide on our site without notice (see below). We will
not be liable if for any reason our site is unavailable at any time or for any
We are the
owner or the licensee of all intellectual property rights in our site, and in
the material published on it. Those
works are protected by copyright laws and treaties around the world. All such rights are reserved.
original person who signed up and purchased a course(s) with Simply Helpful are
entitled to gain access to the course from that account. You are not permitted
to save, modify, print, download, copy, distribute or sell any of the content
featured on our website. All content is protected under copyright laws, full
legal action is taken for copyright infringement.
You must not
use any part of the materials on our site for commercial purposes without
obtaining a license to do so from us or our licensors.
If you save,
modify, print, download, copy, distribute or sell any part of our site in
and you must, at our option, return or destroy any copies of the materials you
We are not
the legal owners of any other companies/peoples intellectual property; we do
not intend to infringe any copyright laws. If you have a claim against us for
using any copyrighted material without permission please contact us.
5. Our site changes
We aim to
update our site regularly, and may change the content at any time. If the need
arises, we may suspend access to our site, or close it indefinitely. Any of the
material on our site may be out of date at any given time, and we are under no
obligation to update such material.
6. Our liability
displayed on our site is provided without any guarantees, conditions or
warranties as to its accuracy. To the extent permitted by law, we, and third
parties connected to us hereby expressly exclude:
conditions, warranties and other terms which might otherwise be implied by
statute, common law or the law of equity.
for any direct, indirect or consequential loss or damage incurred by any user
in connection with our site or in connection with the use, inability to use, or
results of the use of our site, any websites linked to it and any materials
posted on it, including, without limitation any liability for:
income or revenue;
profits or contracts;
Loss of data;
management or office time; and
for any other
loss or damage of any kind, however arising and whether caused by tort
(including negligence), breach of contract or otherwise, even if foreseeable,
provided that this condition shall not prevent claims for loss of or damage to
your tangible property or any other claims for direct financial loss that are
not excluded by any of the categories set out above.
This does not
affect our liability for death or personal injury arising from our negligence,
nor our liability for fraudulent misrepresentation or misrepresentation as to a
fundamental matter, nor any other liability which cannot be excluded or limited
under applicable law.
7. Information about
you and your visits to our site
By using our site, you consent to such processing and you warrant that all data
provided by you is accurate.
8. Viruses, hacking
and other offences
You must not
misuse our site by knowingly introducing viruses, trojans, worms, logic bombs
or other material which is malicious or technologically harmful. You must not
attempt to gain unauthorised access to our site, the server on which our site
is stored or any server, computer or database connected to our site. You must
not attack our site via a denial-of-service attack or a distributed denial-of
this provision, you would commit a criminal offence under the Computer Misuse
Act 1990. We will report any such breach to the relevant law enforcement
authorities and we will co-operate with those authorities by disclosing your
identity to them. In the event of such a breach, your right to use our site
will cease immediately.
We will not
be liable for any loss or damage caused by a distributed denial-of-service
attack, viruses or other technologically harmful material that may infect your
computer equipment, computer programs, data or other proprietary material due
to your use of our site or to your downloading of any material posted on it, or
on any website linked to it.
9. Links from our site
site contains links to other sites and resources provided by third parties,
these links are provided for your information only. We have no control over the contents of those
sites or resources, and accept no responsibility for them or for any loss or
damage that may arise from your use of them.
When accessing a site via our website we advise you check their terms of
use and privacy policies to ensure compliance and determine how they may use
10. Jurisdiction and
courts will have non-exclusive jurisdiction over any claim arising from, or
related to, a visit to our site.
of use and any dispute or claim arising out of or in connection with them or
their subject matter or formation (including non-contractual disputes or
claims) shall be governed by and construed in accordance with the law of
England and Wales.
You can contact us within 7 days of purchasing your membership to cancel. We are not able to refund your membership if you have started to use your course.
monitor the login IP address of all members, suspicious activity such as
multiple logins from various locations, which may suggest you are granting
another person access to your account
Helpful have the right to temporarily or permanently suspend a user’s
account/membership should they be found to breach any of these terms and
conditions or for any matter deemed to be in need of an account suspension.
We offer an
online forum for members to communicate with each other; this forum is intended
for users to help each other with the occasional input from Simply Helpful
staff if needed. Users can also contact support by visiting www.simplyhelpful.co.uk/contact-us
On the forum
users must ensure that they are not:
DO NOT use language that may be considered offensive
to others e.g. swearing, discrimination etc.
DO NOT give out or ask others for username, password,
email address, telephone, address and any other private information
DO NOT use the forum to sell or advertise any goods or
DO NOT spam – spam is considered as unnecessarily
posting things e.g. posting the same question several times. Or posting lots of
irrelevant links, images video etc.
Moderators and administrators of the forum/website
reserve the right to block a member’s access to the forum if they breach these
rules or any behavior deemed inappropriate by Simply Helpful.
Helpful provides support to users for content featured on our site; we are
unable to provide support for any content not featured on our website. Support
is provided over email only by emailing email@example.com
support request times it will take longer for you to receive a reply, by
signing up you are agreeing to the fact that Simply Helpful may take long
periods of time to respond. There may also be times that Simply Helpful is
unable to resolve your support request.
Some of our
courses are produced and/or hosted by third parties. We cannot be responsible
for the content that these parties display or for the quality, accessibility,
any downtime in availability and so forth. Where we are the reseller of these courses
we are authorized to re-sell the courses but content, trademarks and any other
assets remain the property of their original creator.
courses may require activation
some courses that will require activation by a member of staff; this will mean that
after you have paid for a course it can take between 24- 48 hours for your
course to be activated. During peak or busy periods such as promotional periods
it can take significantly longer. There may also be times where you will need
to create a separate account to access your course